Terms and Conditions

Effective Date: 14 October 2026
Official Website: https://exactmanpower.co.tz/
Governing Law: Laws of the United Republic of Tanzania

1. Introduction and Acceptance

Welcome to Exact Manpower Consulting Ltd ("EXACT", "we", "us" or "our").

These Terms and Conditions ("Terms") govern access to and use of our official website, www.exactmanpower.co.tz, including its content, professional services, digital applications, online tools and related features.

By accessing or using our website, creating an account, submitting information, requesting services or using our digital solutions, you agree to comply with these Terms and our applicable Privacy Policy. Where express acceptance is legally required, it shall be obtained through the relevant registration, transaction or service process.

If you do not agree with these Terms, you should discontinue use of the relevant website or service.

These Terms apply to website visitors, prospective and existing clients, job applicants, employers, registered users and other persons accessing services offered by EXACT.

2. About EXACT

Exact Manpower Consulting Ltd is a Tanzania-based human resources consulting and workforce solutions company providing integrated HR services, recruitment, workforce outsourcing, employment compliance advisory and technology-enabled HR solutions.

Our principal services include:

• HR Consulting and Advisory
• Recruitment and Executive Search
• Manpower Outsourcing and Workforce Management
• Payroll Management
• Industrial Relations and Employment Compliance
• Employer of Record (EOR)
• Work Permit Application Support
• Career Coaching and Professional Development
• Workshops and Training
• ExactEHRM and Digital HR Solutions

All services are provided by EXACT directly or through authorised service providers and business partners, subject to applicable agreements and laws.

The availability, features and scope of individual services may change from time to time.

3. Eligibility and Authorised Use

Our website and services are intended for individuals, employers, organisations and other users seeking legitimate professional, employment or business-related services.

By accessing or using our services, you confirm that:

a) You have the legal capacity or necessary authorisation to use the relevant service.

b) Information provided by you is accurate, complete and current to the best of your knowledge.

c) You will use the website and services only for lawful purposes.

d) Where acting on behalf of an organisation, you have the necessary authority to represent that organisation.

e) You will not interfere with the website's functionality, security or operations.

f) You will respect the intellectual property, confidentiality, privacy and other lawful rights of EXACT and third parties.

Persons under 18 years of age may access relevant services only where permitted by law and subject to any required parental or guardian authorisation.

4. Professional Services and Engagements

EXACT provides professional HR consulting, workforce solutions and related services under mutually agreed terms and conditions.

Information published on our website describes our services and does not, by itself, constitute a binding agreement or commitment to provide those services.

Professional engagements shall be governed by the applicable quotation, proposal, service agreement, engagement letter or other accepted commercial arrangement.

Clients are responsible for providing accurate information, supporting documentation, approvals and instructions necessary for service delivery.

EXACT shall exercise reasonable professional care, skill and diligence in performing its agreed responsibilities.

Where a specific service agreement contains provisions that differ from these Terms, the relevant agreement shall prevail in respect of that engagement, to the extent permitted by law.

5. HR Consulting and Advisory

EXACT provides HR consulting and advisory services covering human resource management, organisational development, HR policies and procedures, performance management, compensation, employee relations and related matters.

Our advice and recommendations are based on information provided by clients, applicable professional standards and relevant legal requirements.

Clients remain responsible for assessing and implementing recommendations and making their own management decisions, except where specific responsibilities have been expressly assigned to EXACT under a written agreement.

General HR guidance published on our website is informational and should not be considered a substitute for professional advice tailored to particular circumstances.

6. Recruitment and Executive Search

EXACT provides recruitment, executive search, talent sourcing, candidate screening, assessment and selection support services.

6.1 Recruitment Channels and Application Platforms

EXACT advertises employment opportunities and sources candidates through various recruitment channels, including the third-party eKazi recruitment platform, professional networks, social media, recruitment databases, referrals and other online or offline channels.

Depending on the position, client requirements and recruitment strategy, EXACT may direct applicants to eKazi or another designated application platform or channel considered appropriate for the particular assignment.

EXACT retains discretion to determine the recruitment channels, advertising methods and application procedures applicable to each vacancy, subject to contractual obligations and applicable law.

Publication of vacancies on social media or other third-party platforms does not establish a separate employment or contractual relationship between applicants and EXACT.

6.2 Terms Applicable to Job Applicants

Job applicants acknowledge and agree that:

a) Applications must be submitted through the platform or channel specified in the relevant vacancy announcement.

b) Applicants are responsible for ensuring their qualifications, employment history, professional experience and submitted information are accurate and complete.

c) Submission of an application, CV or professional profile does not guarantee shortlisting, an interview, selection, placement or employment.

d) Where applications are submitted through third-party platforms, the respective platform's terms, conditions and privacy policies may also apply.

e) EXACT may verify qualifications, references and other relevant information, subject to applicable law and appropriate authorisation.

f) Candidate information may be processed and shared with prospective employers or authorised recruitment partners where there is an appropriate lawful basis and in accordance with applicable privacy notices.

g) Applicants should not make payments to unauthorised persons claiming to represent EXACT. Any lawful applicant-facing charge must be clearly disclosed in advance.

6.3 Terms Applicable to Employers

Employers engaging EXACT for recruitment services agree that:

a) Job descriptions, employment conditions and candidate requirements supplied to EXACT shall be accurate, lawful and sufficiently detailed.

b) Recruitment fees, candidate ownership, replacement arrangements, exclusivity and other commercial conditions shall be governed by the applicable recruitment service agreement.

c) Candidate information shall be treated confidentially and used only for legitimate recruitment purposes.

d) Employers shall comply with applicable employment, equality, privacy and data protection requirements.

e) Final recruitment decisions and employment offers shall remain subject to the agreed division of responsibilities between EXACT and the employer.

EXACT does not guarantee the selection, acceptance, availability or continued employment of any candidate unless expressly stated in a written agreement.

7. Manpower Outsourcing and Workforce Management

EXACT provides manpower outsourcing, workforce deployment, employee administration and related workforce management services.

The respective responsibilities of EXACT and the client, including employment arrangements, supervision, workplace safety, payroll, statutory obligations, employee welfare and contract termination, shall be defined in the applicable service agreement and governed by relevant employment laws.

Clients shall provide a lawful and safe working environment and cooperate with EXACT in fulfilling agreed workforce management responsibilities.

The legal identity of the employer and allocation of employment-related responsibilities shall be determined by the applicable employment arrangements, service agreements and law.

8. Payroll Management

EXACT provides payroll administration, salary processing, statutory deduction calculations, payroll reporting and related services.

Clients are responsible for supplying accurate employee records, approved salary instructions, attendance information and other relevant payroll data.

Payroll shall be processed in accordance with the agreed service scope, applicable statutory requirements and information supplied by the client.

Responsibilities for payroll approval, employee payments, statutory remittances, regulatory filings and recordkeeping shall be determined by the relevant service agreement and applicable law.

EXACT shall exercise reasonable care in processing payroll information but shall not be responsible for inaccuracies arising solely from incorrect or incomplete information supplied by clients.

9. Industrial Relations and Employment Compliance

EXACT provides advisory and operational support concerning employment compliance, disciplinary procedures, workplace disputes, employee relations, HR policies, statutory obligations and related labour matters.

Services shall be guided by applicable Tanzanian labour laws, regulations and established professional practices.

Clients remain responsible for employment decisions and compliance obligations, except where specific responsibilities are lawfully assumed by EXACT under a written agreement.

Where a matter requires legal representation or professional services reserved for appropriately authorised persons, those services shall only be provided by persons legally qualified or authorised to perform them.

10. Employer of Record (EOR) Services

EXACT may provide Employer of Record services involving agreed employment administration and employer-related responsibilities on behalf of clients, subject to applicable law.

The respective responsibilities of EXACT and the client, including employment contracts, payroll, statutory contributions, employee benefits, supervision, workplace obligations and termination arrangements, shall be defined in the relevant EOR service agreement.

No EOR arrangement shall be interpreted as transferring or eliminating statutory obligations contrary to applicable law.

11. Work Permit Application Support

EXACT provides administrative and advisory support for work permits, residence permits and related immigration processes within the scope permitted by applicable law.

Clients and applicants are responsible for providing accurate, authentic and complete information and supporting documentation.

All applications remain subject to assessment, approval or rejection by the competent government authorities.

EXACT does not guarantee approval, processing timelines or specific immigration outcomes.

Professional fees, government charges and applicable expenses shall be communicated under the relevant engagement arrangement.

12. Career Coaching and Professional Development

EXACT provides career advisory, CV preparation support, interview preparation, career guidance and related professional development services.

These services are intended to improve career readiness, employability and professional presentation.

EXACT does not guarantee employment, promotion, salary increases or other specific career outcomes.

Users remain responsible for the accuracy of information included in their CVs, professional profiles, job applications and supporting documents.

13. Workshops and Training

EXACT provides professional training, workshops, capacity-building programmes and related learning opportunities.

Programme content, participation requirements, fees, schedules, delivery methods and cancellation conditions shall be communicated through the relevant programme arrangements.

EXACT may reasonably modify training schedules, facilitators or delivery methods, subject to applicable contractual commitments and notification requirements.

Participation does not guarantee employment, certification or professional accreditation unless expressly stated and subject to the applicable requirements.

14. ExactEHRM and Digital HR Solutions

EXACT provides digital HR solutions, including ExactEHRM, Payroll Lite, Salary Calculator and related workforce management applications.

These solutions may support employee records, payroll processing, statutory calculations, attendance, leave management, workforce administration and other HR functions.

14.1 Use of Digital Services

Users are responsible for:

a) Providing accurate and complete information.

b) Maintaining the confidentiality of account credentials.

c) Restricting access to authorised personnel.

d) Ensuring that employee and other personal information is collected and processed lawfully.

e) Reviewing and approving system-generated information before official use.

f) Promptly reporting suspected unauthorised access, security breaches or misuse.

EXACT may update, improve or modify digital features, subject to applicable contractual commitments and reasonable notification requirements.

Certain digital products may be subject to additional subscription terms, software licensing arrangements, data-processing agreements or service-level agreements disclosed to users.

14.2 Payroll Lite and Salary Calculator

Payroll Lite and the Salary Calculator are digital tools designed to simplify payroll administration and salary calculations.

Free or paid access, employee limits and available features shall be as displayed on the relevant product page.

Calculations depend on the accuracy of information submitted, system configuration and applicable statutory rates.

Although EXACT takes reasonable measures to maintain reliable calculations, users must review and verify payroll reports, payslips, statutory deductions and related outputs before approval, payment or official submission.

Employers remain responsible for fulfilling applicable payroll, taxation, social security and employment obligations unless otherwise expressly agreed under a lawful service arrangement.

These tools do not replace professional advice or official confirmation from relevant regulatory authorities.

14.3 Software Availability and Updates

EXACT may perform maintenance, software upgrades, security improvements and feature updates to maintain or improve its digital services.

Where practicable, users will be informed of material planned interruptions affecting subscribed services.

Specific service availability guarantees, support response times, backup arrangements and service credits shall apply only where expressly agreed in an applicable service-level agreement.

15. User Accounts and Security

Certain digital services may require users to register an account.

Users must provide accurate registration details and take reasonable measures to protect their credentials.

Users must not:

• Access another person's account without authorisation.
• Upload fraudulent, malicious or unlawful content.
• Attempt unauthorised access to systems or databases.
• Interfere with website functionality or security.
• Misuse confidential or personal information.
• Reproduce or commercially exploit proprietary digital features without authorisation.

Users should promptly notify EXACT of suspected unauthorised access or account compromise.

EXACT may take proportionate measures to investigate and address misuse, including restricting access where reasonably necessary.

16. Fees, Payments and Subscriptions

Certain services may be provided free of charge, while others are subject to professional fees, quotations, subscriptions or other agreed charges.

Applicable prices, payment terms, taxes and billing arrangements shall be disclosed through the relevant service agreement, invoice or subscription process.

Unless otherwise agreed:

a) Professional service fees shall be governed by the applicable quotation, invoice or service agreement.

b) Digital subscription fees shall be governed by the pricing and billing conditions accepted at the time of purchase.

c) Additional services outside an agreed scope may attract additional fees, subject to customer approval.

d) Payments shall be made through authorised payment channels communicated by EXACT.

e) Applicable invoices and receipts shall be issued in accordance with legal requirements.

Any recurring subscription or automatic renewal arrangement must be clearly disclosed and authorised before becoming effective.

EXACT may revise prices prospectively, subject to applicable notice requirements, contractual obligations and consumer protection laws.

No undisclosed charge shall be retrospectively imposed for services previously offered and accepted as free.

17. Cancellation, Refunds and Service Termination

Cancellation and refund eligibility depend on the nature of the service, the applicable agreement and mandatory legal protections.

For professional consulting, recruitment, outsourcing and other contracted services, the relevant agreement shall determine termination procedures and the treatment of work already performed.

For digital subscriptions, applicable subscription conditions shall specify the cancellation process, effective date and consequences for continued access.

Where a cancellation or refund right arises under applicable Tanzanian law, that right shall be respected notwithstanding any contrary contractual provision.

Any legally required refund shall be processed within the prescribed period.

EXACT shall not impose undisclosed cancellation charges or retrospectively introduce fees for services previously represented and accepted as free.

18. Privacy and Personal Data Protection

EXACT is committed to protecting personal information in accordance with applicable data protection legislation, including Tanzania's Personal Data Protection Act.

Personal information collected through our website and services may include names, contact details, employment history, CVs, identification information, employee records, attendance information, payroll data and other information necessary for legitimate business purposes.

Depending on the nature of the service and processing activity, EXACT may act as a data controller or data processor.

Personal data shall be collected and processed only where there is an appropriate lawful basis and for specified, legitimate purposes.

We shall implement appropriate technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure.

Personal information shall not be sold to third parties.

Information may be shared with authorised clients, prospective employers, service providers, recruitment partners or regulatory authorities where necessary and lawfully permitted.

Where personal data is transferred to third-party application platforms or service providers, the relevant privacy notices, contractual arrangements and legal requirements shall apply.

Further information concerning data collection, processing, retention, sharing, international transfers and individual rights shall be provided in our Privacy Policy and applicable service-specific notices.

19. Confidentiality

EXACT recognises the confidential nature of information entrusted to it by clients, job applicants, employees and other users.

We shall take reasonable measures to protect confidential business, employment, financial and operational information.

Confidential information shall not be disclosed to unauthorised parties except where permitted by an applicable agreement, authorised by the information owner or required by law.

Specific confidentiality obligations concerning professional engagements shall be governed by the relevant service agreement.

20. Intellectual Property

All website content, software, trademarks, logos, designs, publications, documents and other proprietary materials belong to EXACT or their respective lawful owners.

Users may access and use website information for legitimate personal or internal business purposes.

Unauthorised reproduction, distribution, modification, commercial exploitation or use of proprietary materials is prohibited except as permitted by law.

Users retain their lawful ownership rights over information and materials they submit.

By submitting information for authorised services, users grant EXACT the limited rights reasonably necessary to receive, host, process and use such information for the relevant service.

21. Accuracy of Information and Professional Disclaimer

EXACT endeavours to provide accurate, relevant and up-to-date website content.

However, information concerning employment, payroll, taxation, statutory requirements, recruitment opportunities and professional services may change.

General information on our website should not be treated as a substitute for advice tailored to specific circumstances.

Software-generated outputs, professional recommendations and general website information should be reviewed before being relied upon for significant employment, financial, regulatory or operational decisions.

No particular employment, regulatory, financial or commercial outcome is guaranteed unless expressly stated in a binding agreement.

22. Third-Party Websites, Platforms and Services

Our website and communications may contain links or references to third-party websites, recruitment platforms, social media, payment providers and other independent services.

Such platforms may include eKazi and other recruitment or application channels selected by EXACT for particular assignments.

Where users access external platforms, their activities may also be governed by the respective platform's terms and privacy policies.

EXACT is not responsible for the independent operations, content, security or privacy practices of third-party platforms except where liability arises under applicable law or an express contractual obligation.

References or links to third-party services do not necessarily constitute an endorsement of their entire content or operations.

23. Communications and Marketing

Users may receive service-related communications, including account notifications, recruitment updates, transaction confirmations, administrative notices and other communications necessary for delivering requested services.

Marketing communications shall be issued in accordance with applicable consent and electronic communication requirements.

Where consent is required, users may withdraw it through available unsubscribe mechanisms or by contacting EXACT.

Withdrawal of marketing consent shall not prevent necessary service-related or legally required communications.

24. Website Availability and Maintenance

EXACT takes reasonable measures to maintain secure and reliable access to its website and digital services.

However, interruptions may occur due to maintenance, software upgrades, connectivity failures, third-party service disruptions or circumstances beyond reasonable control.

Where practicable, material planned interruptions affecting subscribed services shall be communicated in advance.

EXACT shall take reasonable steps to address security vulnerabilities and restore affected services.

Specific service availability commitments, disaster recovery arrangements and backup obligations shall apply where expressly agreed in a relevant service-level agreement.

25. Limitation of Liability

EXACT shall exercise reasonable professional care and skill in providing its services.

To the extent permitted by applicable law, EXACT shall not be liable for losses arising solely from:

a) Inaccurate, incomplete or misleading information supplied by users or clients.

b) Unauthorised use of an account attributable to a user's failure to implement reasonable security measures.

c) Decisions based solely on general website information without appropriate verification.

d) Interruptions caused by independent third-party services or circumstances beyond reasonable control.

e) Misuse or unauthorised modification of software-generated outputs.

Any contractual limitation of financial liability shall be governed by the applicable service agreement.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct or any liability that cannot lawfully be excluded.

26. Suspension and Termination of Access

EXACT may restrict, suspend or terminate access to a website account or digital service where:

a) A user materially breaches these Terms.

b) Fraudulent, unlawful or unauthorised activity is reasonably suspected.

c) Continued access presents a significant security or data protection risk.

d) Access must be restricted to comply with applicable law or a lawful regulatory direction.

Where appropriate and legally permissible, EXACT shall provide notice and an opportunity to remedy a breach before termination.

Termination shall not automatically extinguish outstanding contractual or statutory obligations.

Treatment, retrieval, retention and deletion of associated information shall be governed by the applicable agreement, Privacy Policy and legal requirements.

27. Changes to These Terms

EXACT may revise these Terms to reflect changes in legislation, technology, services or business operations.

Updated Terms shall be published on our official website with a revised effective date.

Where changes materially affect existing contractual rights or obligations, appropriate notice shall be provided and additional acceptance obtained where required by law or contract.

Changes shall not retrospectively remove rights already accrued under applicable law or binding agreements.

28. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of the United Republic of Tanzania, as applicable.

In the event of a dispute, the parties are encouraged to seek an amicable resolution through good-faith discussions.

Where an amicable resolution cannot be reached, the dispute may be referred to a court, tribunal or other competent authority in Tanzania having jurisdiction.

Nothing in these Terms restricts statutory rights to seek recourse before competent regulatory authorities or courts.

29. General Provisions

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain effective to the extent permitted by law.

Failure by EXACT to enforce any provision shall not constitute a waiver of its rights.

These Terms, together with the applicable Privacy Policy and any expressly incorporated service-specific conditions, govern use of the relevant website or digital service.

Where a separate written service agreement exists, it shall prevail in relation to the specific engagement it covers, to the extent legally permissible.

30. Contact Information

For enquiries, feedback, complaints or matters concerning these Terms, please contact:

EXACT MANPOWER CONSULTING LTD

3rd Floor, Bulika House (The Arcade House)
Mwai Kibaki Road, Mikocheni
P.O. Box 105061
Dar es Salaam, Tanzania

Email: info@exactmanpower.co.tz
Telephone: +255 677 975 251 / +255 715 800 430
Website: https://exactmanpower.co.tz/